Report an outage your way - it’s easy and response can be faster
1. CALL - 800-445-4840 and select option 1.
2. TEXT - report your outage using a mobile phone. Call our office to set up this service or follow the steps below to get your mobile phone registered. Once your mobile phone number is registered, we can determine which Member is calling or texting so there is no need to text your address.
STEPS TO ACTIVATE OUTAGE TEXTING
- To opt-in, call 800-445-4840 (during business hours only) and press 0 to speak to a Member Services Representative or Text “HWPOWEROUT” to 800-445-4840.
- Once your mobile phone number is registered, you can notify us of an outage by sending a text to 800-445-4840 by typing “out” in the message box.
- To opt out of outage texting, send a text to 800-445-4840 and type in “Stop”.
3. GO ONLINE - Visit https://billing.hwe.coop/mcp/ to sign in to your Hancock-Wood Electric account or register for an account. There is an option called “Report An Outage”.
4. USE CHAT FEATURE- On our website homepage we have a "chat" feature at the bottom right. Use this to easily let us know your power is out.
5. MOBILE APP- Did you know we have a mobile app? Download it today in your phone's app store, just search HWE Connect. Once you are logged into your account, you can report an outage via the app.
If you need help with any of these options, call a Member Services Representative at 800-445-4840 during office hours - 7:30 a.m. - 4:00 p.m., Monday - Friday; however, outages can be reported at any time using the same number. We are here to serve you and hope this innovation is helpful in getting you the information you need by the fastest means possible.