Many members utilize the online account or customer portal as a convenient way to pay their bills or report an outage. In October, the portal and the mobile app got a new streamlined look. Members can still pay their account online, report an outage, and see your monthly electric usage. If you have not signed up for an online account, you can do so anytime by logging into our website and registering.

Members can also download our mobile app by searching “HWE Connect” in your phone’s app store. The free app also allows members to report outages and make payments easily. If you have any questions about your online account or the mobile app call our office at 800-445-4840.