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Text Alerts

Report an outage YOUR way - it’s easy and response can be faster

There are TWO NEW WAYS to report a power outage at your home or business location and, of course, you always can call us. Make sure to contact us about any power interruption. Reporting your outage identifies the location immediately and helps our crews respond faster. 

Leaving it to a neighbor to report may leave you in the dark.

  1. CALL - 800-445-4840 and select option 1.  This remains a great outage report option for you.


        2. TEXT - report your outage using a mobile phone.  Call our office to set up this service or follow the steps below to get your mobile phone registered. Once your mobile phone number is registered, we can determine which Member is calling or texting so there is no need to text your address. Simple, right?

                         STEPS TO ACTIVATE OUTAGE TEXTING

a)     To opt-in, call 800-445-4840 (during business hours only) and press 0 to speak to a Member Services Representative or Text “HWPOWEROUT” to 85700.

b)     Once your mobile phone number is registered, you can notify us of an outage by sending a text to 85700 by typing “#out” in the message box.

c)     To opt out of outage texting, send a text to 85700 and type in “Stop”.


        3. GO ONLINE - Visit https://billing.hwe.coop to sign into your Hancock-Wood Electric account or register for an account. There is an option on the left hand menu called “Report An Outage” - see the red underlined text below.


If you need help with any of these options, call a Member Services Representative at 800-445-4840 during office hours - 8 a.m. - 4:30 p.m.,Monday - Friday; however, outages can be reported at anytime using the same number. We are here to serve you and hope this innovation is helpful in getting you the information you need the fastest means possible.



We demonstrate our Concern for Community by volunteering and donating to local charitable causes. Nearly $500,000 in grants have been distributed in the last decade through grants and Operation Round Up funds to individuals and organizations in need. We also provide assistance to Habitat for Humanity, schools, churches and community events. To learn more, click on Community Involvement above. learn more

Members benefit from electric service reliability, competitive rates, money after co-op bills are paid in the form of patronage/capital credits, discounts, informative co-op publications, easy-to-access payment plans, rebates, scholarships, family-friendly Member-only events and a vote in the direction of Hancock-Wood Electric Co-op. To learn more, click on Member Benefits above. learn more

Hancock-Wood Electric Cooperative has granted more than $100,000 in scholarships within the last decade. An additional Power Systems Engineer (PSE) Scholarship has been added to the program. The winner of this scholarship is eligible for paid internship(s) in the co-op’s engineering department. learn more